Refund & Cancellation Policy

---

Learn about our refund, cancellation, and rescheduling guidelines for memberships, courses, events, digital products, and services. At Deon Global Business Hub (D.G.B.H), we are committed to providing high-quality programs, memberships, services, and learning experiences. This Refund & Cancellation Policy explains the conditions under which refunds, cancellations, and rescheduling requests may be considered.

By purchasing or registering for any of our products or services, you agree to this policy.

Please read: Some programs, memberships, digital products, and events may have additional refund or cancellation terms. Where applicable, these will be communicated during registration or purchase and will take precedence over this general policy.

Effective Date: June 2026
Last Updated: 29/06/2026

Our Commitment

We value fairness, transparency, and customer satisfaction. While we strive to accommodate genuine concerns, refunds and cancellations are subject to the terms outlined below.

Membership Fees

Membership fees help us maintain and improve the services and opportunities available to our community.

Unless otherwise stated:

• Membership fees are non-refundable after payment has been successfully processed.
• Memberships are non-transferable unless expressly approved by D.G.B.H.
• Membership benefits remain subject to the terms of the applicable membership category.

If a payment is made in error, please contact us promptly so we can review the situation.

Academy Courses & Training Programs

For paid courses, workshops, bootcamps, or training programs:

Before the Program Begins

You may request a cancellation before the scheduled start date. Depending on the circumstances, D.G.B.H may:

• Approve a refund (where applicable),
• Offer a credit toward another program,
• Allow you to transfer your enrollment to a future intake.

After the Program Begins

Once a course or training has started or you have been granted access to substantial course materials or digital content, refunds are generally not available, except where required by law or where D.G.B.H determines that exceptional circumstances apply.

Digital Products & Downloadable Resources

Due to the nature of digital products:

• E-books
• Templates
• Toolkits
• Digital downloads
• Recorded training
• Other downloadable resources

are generally non-refundable once access has been provided.

If you experience a technical issue that prevents access, please contact our support team so we can assist you.

Events

For conferences, seminars, webinars, networking events, and workshops:

Participant Cancellation

If you are unable to attend, please notify us as early as possible.

Depending on the event, D.G.B.H may offer:

• Transfer of your registration to another participant (if permitted),
• Credit toward a future event,
• A refund where stated in the event’s registration terms.

Event Changes

If D.G.B.H postpones or cancels an event, registered participants may be offered:

• Rescheduling,
• Event credit,
• A refund where appropriate.

Partnership & Consultancy Services

Refund terms for consultancy, advisory services, strategic partnerships, or customized organizational services will be governed by the specific agreement signed between D.G.B.H and the client or partner.

Subscription Services

If D.G.B.H introduces recurring subscriptions in the future:

• You may cancel your subscription before the next billing cycle.
• Cancellation prevents future charges but does not automatically entitle you to a refund for previous billing periods.
• Benefits already received during the current subscription period may remain available until the end of that period unless otherwise stated.

Duplicate or Incorrect Payments

If you believe you have:

• Been charged more than once,
• Paid the wrong amount,
• Experienced an unauthorized transaction,

please contact us promptly.

Where verified, appropriate corrections or refunds will be processed.

Refund Processing

Where a refund is approved:

• Refunds will be issued using the original payment method where possible.
• Processing times may vary depending on the payment provider or financial institution.
• Any applicable administrative or transaction fees may be deducted where permitted and communicated in advance.

Non-Refundable Situations

Refunds will generally not be provided in cases such as:

• Failure to attend an event or program without prior notice.
• Change of mind after accessing digital content.
• Failure to meet program requirements.
• Violation of D.G.B.H policies or Terms & Conditions resulting in suspension or removal.
• Incomplete participation after a program has commenced.

Exceptional Circumstances

We understand that unexpected situations can arise.

In exceptional cases, D.G.B.H may consider requests outside this policy at its sole discretion. Each request will be reviewed individually, and any decision will take into account the specific circumstances.

How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us through the details provided on our Contact Us page.

To help us process your request, include:

• Full Name
• Email Address
• Order or Registration Reference (if applicable)
• Program, Membership, or Event Name
• Reason for the Request
• Supporting Information (where applicable)

Providing complete information will help us review your request more efficiently.

Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, operations, or legal requirements.

The latest version will always be published on this page.

Contact Us

If you have questions about this Refund & Cancellation Policy, please contact us through our Contact Us page.

We are committed to addressing enquiries professionally and fairly.